Puffd — Shipping & Delivery Policy

1. Overview

At Puffd managed under Shree Shyam Kart, we strive to deliver your ordered products quickly and in perfect condition. This policy explains our shipping timelines, methods, and your responsibilities as a customer. By placing an order on puffd.in, you agree to the terms outlined below.

2. Order Processing

• Orders are processed within 1–2 business days after successful payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• Processing includes quality checks, packaging, and handover to our delivery partners.

3. Shipping Charges

• Shipping charges (if any) are displayed at checkout before confirming your order.
• We may offer free shipping promotions, clearly shown on the website or during checkout.
• Delivery charges are non-refundable once the order is dispatched.

4. Delivery Timelines

Delivery times vary depending on your location. General timelines are:

• Metro Cities: 2–5 business days
• Other Urban Areas: 3–7 business days
• Remote / Rural Areas: 5–10 business days

Delivery dates shown at checkout are estimates. Actual delivery may vary due to courier performance and local conditions.

5. Order Tracking

• You will receive a confirmation email/SMS with a tracking ID once your order is shipped.
• You can track your shipment online using the provided link.
• If tracking details are not received within 48 hours of order confirmation, please contact us.

6. Delays & Force Majeure

While we aim for timely deliveries, certain unavoidable factors may cause delays:

• Courier delays, operational issues, strikes, or lockdowns.
• Natural calamities or extreme weather.
• Public holidays or regional restrictions.

Puffd is not responsible for delays beyond our control, but we will assist you in tracking and resolving issues.

7. Incorrect or Incomplete Addresses

• Customers must provide correct and complete shipping details.
• Orders returned due to incorrect addresses or unavailability may incur reshipping charges.
• Puffd is not liable for losses caused by incorrect shipping details entered by the customer.

8. International Shipping

Currently, Puffd ships only within India. International shipping options may be added later and will be reflected in this policy.

9. Damaged or Missing Products

If you receive a damaged, leaked, or tampered package, notify us within 24 hours of delivery with:

• Your order ID
• Clear photos and video of the package

After verification, we will offer a replacement or refund as applicable.

10. Contact Information

For all shipping or delivery-related queries:

Email: help@puffd.in
Website: puffd.in

Our customer support is available Monday to Saturday, 10:00 AM – 6:00 PM (IST).