Puffd — Terms & Conditions

Effective Date: 01-10-2025

1. Introduction

Puffd managed under Shree Shyam Kart (“we”, “our”, “us”). By accessing or using the website puffd.in, purchasing our products, or interacting with our services, you (“you”, “user”, “customer”) agree to these Terms. If you do not accept these Terms, you must immediately stop using the website and our services.

2. Nature of Service

Puffd sells roasted puffed rice and related food products online and via partner distributors. Information on the website — including product descriptions, nutritional information, prices, and promotions — is provided for general information only and may change without notice. We strive for accuracy but do not warrant that all content is current or error-free.

3. User Responsibilities

You agree to provide accurate, complete, and up-to-date information when using the website and placing orders.
You will use the website for lawful purposes only and will not attempt to disrupt, interfere with, or gain unauthorized access.
You are responsible for all activity that occurs under your account (if applicable).
Prohibited uses include spreading false/defamatory content, committing fraud, or violating laws/third-party rights.

4. Product Information & Consumption Disclaimer

Our roasted puffed rice products are manufactured from natural ingredients. However:

Taste, texture, packaging, and appearance may vary from images shown on the website.
Products are not intended to diagnose, treat, cure, or prevent any disease.
Customers with allergies or medical conditions must read product labels carefully and consult a physician before consumption.
Puffd is not liable for adverse reactions resulting from allergies, misuse, improper storage, or usage beyond intended guidelines.

5. Orders, Pricing & Payment

All orders are subject to acceptance and product availability.
Prices are listed in INR and include applicable taxes and shipping during checkout.
Prices, offers, and promotions may change without notice.
Payments must be made using secure methods provided at checkout.
Orders may be cancelled if payment verification fails or appears fraudulent.

6. Shipping, Returns & Refunds

Orders are shipped to the delivery address provided at checkout. Delivery timelines are estimates only.

Puffd is not responsible for courier delays, strikes, natural events, or external factors.
Returns are accepted only for wrong or damaged deliveries, subject to verification.
Approved refunds are processed within 7–10 working days to the original payment method.

Refer to our Shipping & Refund Policy for details.

7. Intellectual Property

All content on puffd.in — including trademarks, logos, text, images, and designs — is the property of Puffd or its licensors. You may not reproduce or distribute any content without written consent.

8. Limitation of Liability

Puffd is not liable for any direct, indirect, incidental, or special damages resulting from:

Use or inability to use the website or products.
Health effects or allergic reactions from consumption.
Delays or errors caused by third parties, including couriers.

You use the website and consume products at your own risk.

9. Indemnification

You agree to indemnify and hold harmless Puffd and its team from claims arising from:

Your breach of these Terms.
Misuse of the website or products.
Violation of laws or third-party rights.

10. Website Availability

We aim to keep the website available, but access may be temporarily suspended for maintenance or due to external factors.

11. Governing Law & Jurisdiction

These Terms are governed by the laws of India. All disputes shall be resolved in the courts of Hisar, Haryana, India.

12. Modifications to Terms

Puffd may update these Terms at any time. Updates will be posted with a revised effective date. Continued use signifies acceptance.

13. Contact Information

Email: help@puffd.in
Website: puffd.in

14. Entire Agreement

These Terms, together with our Privacy Policy and other site policies, constitute the full agreement between Puffd and the user.